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WordPress is a versatile platform, capable of being used both as a content management system (CMS) and a customer relationship management (CRM) system. While it can be used for both purposes, it is not a dedicated CRM platform. WordPress offers a number of plugins that allow users to track customer data, manage sales and marketing efforts, and build better relationships with customers. However, these plugins don’t provide all of the features and capabilities of a full-fledged CRM system. If you need more robust and feature-rich solutions, you should consider investing in a dedicated CRM platform.